2 Tickets
the tabs of the options menu of the plugin is not available, I can only access the "access restriction" menu the others are unavailable when I click on it I have a JS error in my console "call is not defined "
options menu unavailable
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2 Tickets
2,762
Hi Tony,
Thank you for purchasing our plugin.
I haven't seen this problem before, My guess is that you are seeing a JS conflict with another plugin. I would like to see that console error exactly and follow it to see where it originates. It may originate in another plugin completely, or if it originates with b2bking, it could be a conflict.
If you can provide me with temporary login access to your site, I'm happy to look at it and solve it.
Kind Regards,
Stefan
1
2 Tickets
This message is private.
2,762
Hi,
I think I fixed the issue.
I added a plugin named "Code Snippets" ("Extraits"). I added a snippet that "dequeues", removes the bootstrap script from the theme in the b2bking settings/tools pages.
I am not sure what causes the conflict, but I think this is the best solution so that your theme is not affected also.
This is the plugin and snippet I added:
Please check / let me know if you see any further issues.
- Stefan
1
2 Tickets
Thank you very much for your help and for your speed, the options menu is now available.
There is still an error in the console which is different but I do not see any problem with B2B at the moment.
2,762
All right, glad that it's working now
I can see an error regarding a websocket handshake, I'm not sure what's causing that. If you find that it's connected to b2bking or affects the plugin, let me know and I will look more into it
- Stefan