Public Ticket #2568684

Category/Product Visibility

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4 Tickets 1
Steve Lawrence started the conversation 6 years ago on October 13, 2020 at 4:32pm

Product that are only in a category that has been restricted to a group still show up with a direct link. Shouldn't products be hidden when a person who is not logged in visit the product page? The category is hidden but the product is not.

2,762
KingsPlugins replied 6 years ago on October 13, 2020 at 5:42pm

Hi Steve,

Can you please confirm if this issue is related to your previous issue with categories/subcategories' visibility?


Or do you still need assistance with this?


Shouldn't products be hidden when a person who is not logged in visit the product page? The category is hidden but the product is not.

Generally yes, if you hide the category, the products would be hidden as well (unless you use overwrite/manual visibility for the product)

2,762
KingsPlugins replied 6 years ago on October 14, 2020 at 6:10pm

I suppose in the product page you are using "Follow category rules (default) for visibility".


If that's so, then I'm not sure what would cause it. Maybe there is a conflict of some sort.

If you'd like to share a temporary login to your site, I'm happy to look into it and debug the problem.

2,762
KingsPlugins replied 6 years ago on October 19, 2020 at 3:20pm

Hi Steve,

I believe I found a bug causing this issue and I updated the plugin in your site and the issue seems to be fixed now. Our apologies for the problem.


I checked now:

For example https://hsfoodservice.ca/product/banana-bread-pizza-raspberry-ccb-each/ part of a category that's restricted for guests, is no longer accessible to guests now.


Also, I disabled this setting below. It complicates things if you have a parent category. If the parent category is hidden and child is visible, the setting below will make it so the product is hidden.

7348896353.png


Let me know if you see any other issue or if there's anything I can do,

Stefan

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