Reviews not visible anymore when B2Bking is activated

Hello Stefan,

we are facing a very unpleasant situation. I have just discovered that our reviews are not visible to customers anymore (we discovered this by coincidence only as I would never have thought that these could be hidden by B2Bking). I can see them, when I am logged in as an administrator but other people don't see them at all. As soon as I turn off B2Bking all reviews are visible for all like usual again.

This hurts our conversion. We were wondering why nobody is buying only even when we advertise. 

Could you please point me where this problem could come from or provide me with a solution that all reviews are visible to all guests & logged in users and not only administrators at short noctice? I was unable to localize these settings.

Thank you very much!

Best regards
Clemens

Hi Stefan,

do you have any update? Our B2B customers are unable to order at the moment as I needed to disable the plugin due to the visibility issues of the product reviews. Unfortunately that is an import decision factor for our B2C clients which we cannot afford losing. 

Losing the B2B turnover could be even worse :(.

Thank you for pointing me into the direction to go to overcome this issue.

Best regards
Clemens

Hi Stefan,

that is clear as I have disabled the plugin. If you set it active you will find that the reviews on the product pages disappear. 

Best thing would be if you could use the staging access at raidboxes.io for that.

Thank you very much & best regards

Clemens

Thank you very much! The stars would be visible even with the plugin enabled. The thing that really disappears are the comments. 

I attached comments of/to the reviews to this post which we need to keep for example. 

Hi Stefan,

thank you very much for the hot fix I see that the plugin is enable and even as I guest I was able to see reviews. 

Will there be an Ajax compatible update of the plugin in the time to come? I was considering YITH Ajax Product Filter for our website for the shop which would not be a good idea as from what I understood from your comment!?

Cheers Clemens

Hi Stefan,

that is fine for the moment - no worries. I just wanted to know if it will work with a future update.

Thank you for your ongoing support!

Hey Stefan,

the reviews are not visible again :(.

Asking for your urgent help as Christmas sales are running.

Thank you very much!

Clemens

Hi Stefan,

up and running again - thank you. 

I updated the theme yesterday night and though that might be the reason. Is it possible that this behavior turns up if the theme (I am using a child theme though) is updated or has this got to do with the B2B plugin I updated recently?

Maybe I forgot to check for the reviews after the B2B plugin update these days. How do I get to know if there is an update of the plugin by the way?

Thank you & best regards

Clemens 

Hi Stefan,

one more short question. Is it possible that you installed the plugin code snippets in our backend and applied the code through that? I just wanted to delete this plugin as I thought I can't remember I have used this at all. 

Then I have seen a Java script entry and became cautious. If you entered the snippet, why didn't you insert it into the functions php? Should I integrate it so I can delete the plugin I do not require anywhere else?

Best regards
Clemens

Hello Stefan,

could you tell me if the issue is fixed in the plugin now or has it not been solved in the current plugin yet?

I would like to install the latest version which does not make sense if the problems persist.

Cheers Clemens

Hi Stefan, 

I just tried the latest plugin in the staging and the reviews disappear again when I am not logged in as a user. 

I am using the YITH Advanced reviews plugin. 

Best regards

Clemens