Public Ticket #2653611

Dynamic Prices

Closed
Comments
16 Tickets 16
Ivy started the conversation 6 years ago on January 9, 2021 at 12:32am

Hello,

Sorry for all the ticket I'm submitting but I'm still very new to B2B King.

I'm using Dynamic pricing for my customer because I put them on different discounts. The problem I have as you will see on my attachments are that when a product is on special it is not suppose to give extra discount on the product.  The price on the bulk order form is not always the correct amount showing, but when it is added to the cart it works out fine.  The only problem is that the unit price per product shows the special price less the discount but the total is the right amount, but the unit price is incorrect.

Please let me know if I'm doing something wrong.

Thanks,

Ivy


2,762
KingsPlugins replied 6 years ago on January 10, 2021 at 4:43pm

Hi Ivy,

I think the issue may be that you are using 2 things that can't work together:

- Here you are setting the exact price for the group: 18.50:

9142195899.png

- And I assume that you also have a 10% discount dynamic rule for the same group?


The fields in the above screenshot are exact price fields. They don't work together with discounts. So you can have one or the other: 10% off regular price, or exact price, but not both because the plugin gets confused.


Does that make sense?

If you can't get this to work, feel free to also send us a temporary login to your site and I can also check it directly to see what the problem may be.


Kind Regards,

Stefan

16 Tickets 16
Ivy replied 6 years ago on January 12, 2021 at 9:59am

Hi Stefan,

I'm sorry but I can not get this dynamic price to work for me.

1. I need the discount to work with some products and not all the products.

There is a plugin I'm using that works but I would have preferred to use only 1 plugin.



2,762
KingsPlugins replied 6 years ago on January 13, 2021 at 6:11pm

Hi Ivy,

First, I appreciate how helpful you have been answering various questions around the forum, so thank you for that.


I would like to assist you with this if I can, but I do not fully understand your setup. Something is creating a discrepancy between the unit price and the subtotal. I wonder what your WooCommerce->Tax settings are, and also what your dynamic rules are? is there a 10% discount dynamic rule for that group?

I'm also not sure if the cause of the issue could be a conflict with another plugin. 

2,762
KingsPlugins replied 6 years ago on January 18, 2021 at 4:47pm

Hi Ivy,

Thank you for the login,


We've looked into this - I see that you have both group price + dynamic rule price.

Normally what happens in this scenario is that the discounts are stacked.

For example:

6722827077.png
7817505383.png
1615178790.png

regular price: 100

group price: 80

+ 10% discount rule: final price = 80-10% = 72.


In your site however I see

4280790874.png

I am not fully sure why, likely a conflict with another plugin that modifies pricing.


-------------------------------

However I understand that you actually need to exclude that item from the discount rule? remove the 10%?

Would excluding products/categories from that discount rule be a solution for you in this scenario?

16 Tickets 16
Ivy replied 6 years ago on February 7, 2021 at 11:11pm

Hi Stefan,


I don't understand why the dynamic rule would work for one customer and not for the next. I really have a problem not to give discount on low margin products.  I have even exclude it from the category and it still gives the customer discount.

Thanks,

Ivy


Sign In