Public Ticket #2867501

[B2B User] Plugin breaks EVERY theme

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7 Tickets 3
Vladimir started the conversation 5 years ago on September 8, 2021 at 11:16am

Since I've been trying to get your plugin to work, I've tried 3 different themes (Storefront too) and absolute reinstalls and still the style of each theme and even without a theme (Elementor Pro), the frontend styles keep rendering incorrectly: The following problems keep popping up:

For Admin it looks (mostly) correct, but for customers:

- Product images are not displayed
- Product texts are not displayed
- On mainpage, the style is broken (completely)
- Product page as well
- 2 products are displayed instead of 10 (Product Archive)

For that is propagated that this plugin should be compatible with all themes, I do not understand why we have so much trouble with it....
In addition, I have also disabled all plugins, tried with and without theme, tried with and without builder.  What's going on here???

2,762
KingsPlugins replied 5 years ago on September 9, 2021 at 3:14pm

Hi Vladimir,

This sounds really strange, none of these issues seem familiar and I haven't seen tickets about any of these, let alone all of them together. Also, our plugin does not have any effects or functionalities to modify product images or the mainpage style.

The only thing I can think of that might somehow affect some of these would be the setting in B2BKing -> Settings -> Access Restriction -> All Products Visible. Please try to enable "All Products Visible" (if not already enabled) and see if that resolves these issues.


Other than that, I'm not sure what could impact that in such a way. Perhaps it is a caching issue. Do you have caching plugins or an object cache in the server?



If you can share a backend login to your site or a staging site, we would be happy to look into the issues. Some screenshots so we can check if we see the same thing you're seeing might also be helpful.


Kind regards,

Stefan



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