Public Ticket #2871684

Shipping Methods

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3 Tickets
SHREYANS JAIN started the conversation 5 years ago on September 14, 2021 at 9:37am

Hello We applied different shipping methods to B2b customers and diff for B2c.

But at the time of checkout, we are facing issues where b2c shipping methods are visible for B2B customers. please find attached screen shot

Please update us what to do to fix this.

Shreyans

2,762
KingsPlugins replied 5 years ago on September 14, 2021 at 12:09pm

Hi Shreyans,

Some thoughts on that:


1) One possibility is that this is a Caching problem. I see in your screenshots that there is a Cache function enabled.

Please try to disable that plugin OR click "Purge cache", and see if that helps resolve the problem.


2) Please make sure shipping control is not disabled in B2BKing -> Settings -> Components


3) It may help to disable all other plugins except B2BKing and WooCommerce to make sure this is not a plugin conflict.


4) If you're not able to get this to work we're also happy to take a look directly at the site configuration. We would need a backend login to your site or a staging site so we can check.


Kind regards,

Stefan


3 Tickets
SHREYANS JAIN replied 5 years ago on September 14, 2021 at 2:31pm

Hello,

Please note 

  1. Purge cache done
  2. Shipping control is not disabled
  3. We are using plugin called table rate shipping, for managing our shipping options.

 

We found that sometimes the correct shipping provider shows on the page but sometimes it doesn’t. please assist


Regards

Shreyans

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