"error message when clients are trying to register B2B account" (#2885432) / KingsPlugins

13 Tickets 4

John Higgins started the conversation 5 years ago on October 1, 2021 at 9:32pm

clients are receiving an error message:

My name is Christopher Cope. I am trying to register for a B2B account in fitsystems.com. I am receiving an error message when I try to register.

“Registration Attempt Blocked: This site requires a security token created when the page loads for all registration attempts. Please ensure JavaScript is enabled and try again.”

JavaScript is enabled on my browser and pop up is set to allowed for this site.

Let me know what I can do to rectify this and establish a B2B account.

Or like this one:

REGISTRATION ATTEMPT BLOCKED: This site requires a security token created when the page loads for all registration attempts. Please ensure JavaScript is enabled and try again.

2,762

KingsPlugins replied 5 years ago on October 2, 2021 at 3:23pm

Hi John,

I looked into it and it appears that error is coming from the WordFence plugin. I tried to register and I got the same error.

I logged in to your site using credentials you previously provided to us and I went into WordFence settings and disabled "WooCommerce" integration. Apparently this setting normally adds a CAPTCHA to registration, so I guess the error was saying that no captcha was filled or something similar.

I tested your registration again and now I was able to register correctly:

Kind regards,

Stefan

13 Tickets 4

John Higgins replied 5 years ago on October 2, 2021 at 8:15pm

Thank you Stefan. I couldn't figure out where that was coming from.

1