Public Ticket #2895804

agent cant add a product in edit order

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11 Tickets
valtamx started the conversation 5 years ago on October 16, 2021 at 2:11am

Hi


in the agent edit order, they can delete product, but for add product and search product the product are not found, when you edit the same order and add product search the product the product apears well.


permisions?


help. and thanks in advance

2,762
KingsPlugins replied 5 years ago on October 17, 2021 at 7:05pm

Hi there,

I tested locally but this does not seem to happen in my tests. In my tests, I can find products normally as the agent.

If you are using both B2BKing and SalesKing, does the agent have product visibility (b2bking visibility) for the products you are searching for? Could that be the issue?


Kind regards,

Stefan

11 Tickets
valtamx replied 5 years ago on October 21, 2021 at 5:10pm

Hi Stefan

The user with the role of sales agent belongs to a b2bking group to be able to see all the products but it is not possible to add teams.

Tried to change the individual visibility mode for each category, adding the sales agent to each category and it didn't work either.
In addition to the same user without entering SalesKing, if he can see the products in the WooCommerce store with the user role

Thanks

2,762
KingsPlugins replied 5 years ago on October 28, 2021 at 12:53am

Hi there,

Our apologise for the delay - this is just a courtesy message to let you know we still have your ticket and it is in the queue to be answered shortly.

Thank you for your patience during this busy time. 

2,762
KingsPlugins replied 5 years ago on October 28, 2021 at 9:22pm

Hi,

I looked into this and indeed it seems the issue was that the agents needed an additional permission.

I've updated the plugin in the site and now this appears to be working correctly in my tests.

8826190107.png


Let me know if you see any further issues / anything I can help with.

Kind regards,

Stefan

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