Public Ticket #2905713

Agent Dashboard Blank

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1 Ticket
Kyle Weekley started the conversation 5 years ago on October 29, 2021 at 9:49pm

Hi there! 

My name is Kyle Weekley. I am contacting you because I am having some issues with the SalesKing plugin. I am building an affiliate system for a customer and I advised them to purchase this plugin because it looked like a great option. The issue that I'm having is that the agent dashboard is completely blank even though I have set the correct page in settings. I have tried troubleshooting in every way that I know how and for some reason, I can't get this plugin to work at all. 

The website is a custom website built with Oxygen Builder. I am not the original web developer. However, I can assist in any development changes that need to happen 

Can someone provide some assistance so I can get this project completed? Thank you so much for your time and I hope you have a great day!

Kyle 

2,762
KingsPlugins replied 5 years ago on October 30, 2021 at 4:39pm

Hi Kyle,

Thank you for purchasing our plugin,

I'd like to assist you in getting this fixed. Is it possible to share a backend link to the site (or a staging clone site) with us, so I can look into it?


Have you tried disabling all other plugins/themes to rule out a conflict? Perhaps the issue has to do with a conflict with Oxygen. SalesKing does some manipulation of the templates loaded - and as far as I know, Oxygen has some effects on that, so perhaps that has something to do with it.

Anyway, if you can share a login, I'd be happy to check everything and try to find a solution for this.


Kind regards,

Stefan


2,762
KingsPlugins replied 5 years ago on October 31, 2021 at 10:54pm

Hi Kyle,

After running some tests it seems that indeed Oxygen is the issue. 


I have found a solution by disabling Oxygen on the specific URL of the SalesKing dashboard page. To do this I installed a free plugin that deactivates plugins on specific pages - I configured it at this URL:

https://www.interviewtipscourse.com/wp-admin/admin.php?page=eos_dp_url

We will look further into this - I hope we can have a better solution for Oxygen compatibility in future updates.


Right now the agent dashboard is running as expected in my tests. Let me know if you see any further issues,

Kind regards,

Stefan


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