"Conversation between sales and customers" (#2913986) / KingsPlugins

1 Ticket

Ling started the conversation 5 years ago on November 11, 2021 at 3:58am

Hi

I assign customer A to Agent A, and agent A has a subagent agent B.

My question is:

1. Is it possible to let the message and quote from customer A go directly to Agent A? Now it seems like it always go to the admin.

2. Can agent B share the same conversation content between agent A and customer A?

Thank you.

2,762

KingsPlugins replied 5 years ago on November 12, 2021 at 5:32pm

Hi Ling,

Thank you for purchasing our plugin,

My understanding is that you are using both B2BKing, and SalesKing for agents.

Currently the messaging system does not allow the agent to message directly with the customer (currently only admin-customer, and admin-agent is supported). We are looking to upgrade this in future plugin updates, but it is not available right now I'm afraid.

We will look at options to also allows a subagent to share the conversation content.

Kind regards,

Stefan

1 Ticket

Ling replied 5 years ago on November 17, 2021 at 3:14am

Hi,

Thank you for the answer.

Is it possible to set several admin-agent and admin-customer?

The sub-accounts under admin-agent (or admin-customer) don't need to have the right to chat is fine.

2,762

KingsPlugins replied 5 years ago on November 18, 2021 at 2:30pm

Hi again,

Sorry, I'm not sure if I understood correctly. If not, please clarify.

Do you mean if it's possible to have multiple admin-agent and admin-customer conversations? If so, yes, there can be unlimited numbers of conversations created.

I was simply saying that currently conversations can be only between admin and customer, or between admin and agent. We currently do not have conversations between agent and customer in the plugin.

1 Ticket

Ling replied 5 years ago on December 13, 2021 at 9:20am

Hi,

Thank you for the answer, could you please provide any time frame about this upgrade? Thank you.

Currently the messaging system does not allow the agent to message directly with the customer (currently only admin-customer, and admin-agent is supported). We are looking to upgrade this in future plugin updates, but it is not available right now I'm afraid.

We will look at options to also allows a subagent to share the conversation content.

2,762

KingsPlugins replied 5 years ago on December 13, 2021 at 2:38pm

Hi Ling,

We are looking to add this - it is on our improvements list. You will probably see it in the beginning of the next year - around January.

Kind regards,

Stefan