Public Ticket #2914748

B2B is conflicting with the theme

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4 Tickets 3
Yuan Liu started the conversation 5 years ago on November 12, 2021 at 3:21am

We use B2B King for our wholesale portal and till recent we are very happy with the plugin. 

Recently we've found out that we cannot update the edited product anymore, the "update" button on the product page doesn't work anymore. After consulting WP (see https://wordpress.org/support/topic/woocommerce-update-button-on-edit-product-page-not-working/), we did an overall check for all the plugin's we have, and turns out B2B King is causing this issue.

The issue should be B2B is conflicting with our site and blocking JAVA script which enables the "update" button.

Can you please have a look and resolve this issue? We have quite often B2B orders, your timely help is highly apricated. 

Best regards,



2,762
KingsPlugins replied 5 years ago on November 12, 2021 at 6:03pm

Hi Yuan,

Thank you for using our plugin,


1)

Are you using the B2BKing pro version? If so, kindly please provide us with your purchase code for the plugin. To get the code, you can go to https://codecanyon.net/downloads -> Click as it's shown in this image: 0?ui=2&ik=5a46e45e67&attid=0.3&permmsgid=msg-a:r-1923782612169588203&th=1761c0675bf89b03&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-zLMjn4syMQHE8EgxICLzCEo7MY-gzbNtDXzEyXGlgWDd6b9aUEtZexm03yOgZ9BwG43TM_dt9_phxajGStl_b05qEzbxpr_RgkODtTU2sZdzVgX9lOFBZyAY&disp=emb&realattid=ii_ki5by8ks2

-> The text file downloaded should have something like this inside: Item Purchase Code: b3e5fe72-00b0-4019-a8e2-06fb26264742

Thank you for the help,


2)

Regarding the issue,

Are you using the latest plugin update? (current version is B2BKing 3.9.5)

Also, is it possible to share a backend login to your site, or a staging site? That would be the fastest way we can help you get this resolved, by testing and troubleshooting the issue in the site.


Kind regards,

Stefan

1
2,762
KingsPlugins replied 5 years ago on November 15, 2021 at 11:07pm

Thank you for the login,

I checked - I am actually able to update both products you linked to - it seems sometimes it doesn't work when clicking the "Update" button once, but if you click it twice or keep clicking it and wait a few seconds it does work - at least that's what happens in my tests, not sure if it also does for you.


It's possible there could be a related issue because of the outdated plugin version, since 1.9.0 is from August 2020, and there've been a lot of changes since then. However, to update we would need to verify the license - it would help if you can contact your website builder to ask for it.


Kind regards,

Stefan

2,762
KingsPlugins replied 5 years ago on November 17, 2021 at 4:01pm

Glad to hear that resolved it! And thank you for purchasing!

If there's anything I can do to help, please let me know.


Have a good day,

Stefan

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