Functionality not working

Hi Greg,

Thank you for purchasing the plugin.

On those points:

1. and 2. Would you be able to share a backend login to the site or a staging clone site? I'd like to check and troubleshoot those issues to see what's causing these error.

4. What notifications are you referring to? Any WooCommerce notifications such as the "new order" email that should let admin know they received a new order?

5. The favicon can be changed with a PHP snippet:

add_filter('salesking_favicon_url', function($url){
    return 'yourimagelink';
});

You would need to replace yourimagelink with a link to an icon.

Kind regards,

Stefan

Thank you,

For login credentials you can use our email at [email protected]

4. Regarding this notification, please make sure this setting is enabled in SalesKing -> Settings -> Agent capabilities:

Hi Greg,

I apologize for the delay in getting back to you - we're still working with limited staff after the holidays and not able to resolve tickets as fast as we'd like.

1)

I looked into the "request cannot be accepted" error. This is coming from the IP GEO BLOCK plugin.

When that plugin is disabled, the issue also goes away.

I went to that plugin's Settings -> Admin Area -> and disabled "Zero-Day Exploit". The plugin was basically blocking any requests to the admin side. Now it appears to work in my tests.

2) Regarding features such as showing all order details to reps, without having them be able to edit these details, I'm sorry but this feature does not exist in our plugin.

If you find that the plugin is not compatible with your project and you no longer want to go forward with it in your setup, we can provide a refund. In that case, please make a request via https://codecanyon.net/refund_requests/new and we will accept it.

Let us know how you'd like to proceed. Thank you.

We're currently looking into the issue with the dashboard orders and I will get back to you once I know more.

1. Yes, as soon as I disabled that setting the error was gone. I think their feature blocked all admin area requests, so ours couldn't work either.

2. Our plan is to improve the plugin and add additional features and options, per customers' feedback. Of course, it depends on what kind of time we have available, and what the most requested features are. Right now we're working on releasing a new plugin - once that's ready, we'll be able to dedicate more time to new features and options for existing plugins.

We definitely plan to add a monthly reset option as we've received a lot of requests for this.

3. Sales Totals are only visible indirectly through the My Orders panel where each order's totals can be seen.

4. I believe I found the issue with the dashboard. A hook was not firing for some reason, perhaps an incompatibility with something else in the site. I changed this hook in our plugin and made an update to SalesKing.

After testing, it seems to be working now:

Please note that balances and charts only show for orders that have the "Completed" status - for pending orders they will show as 0.

Hi again, 

Glad to hear things seem to be working correctly now, and thank you for the kind words.

Regarding these questions:

1. You can enable the email, but disable "Manage Orders":

With this config, the orders panel is not visible - orders can be seen only in the earnings panel.

Alternatively, we could also simply hide the Manage Order button with CSS if that helps - I can help add that.

2. The info can be seen in the backend in SalesKing -> Earnings -> View Earnings, but there's no download feature for now.

We will take in your suggestions for the plugin's future updates. Thank you for the feedback!

Have a good week ahead!

Hi there,

I'm sorry, I think you're right - I didn't realize that the emails won't work because the orders don't actually get assigned without that setting.

To hide the actions column there, the best way would be to add the following PHP snippet - it should hide the entire column:

add_filter('salesking_show_actions_my_orders_page', function($val){
    return false;
}, 10, 1);

Have a good week,

Hi,

You can add the following for the earnings page:

add_filter('option_salesking_agents_can_manage_orders_setting', function($val){
    if (get_query_var('dashpage') === 'earnings'){
        $val = 0;
    }
    return $val;
});

I'm sorry, seems to be my error. It was working when I tested it, but I forgot some configurations need it written in a stricter way. I believe the following should work:

add_filter('option_salesking_agents_can_manage_orders_setting', function($val){
    if (get_query_var('dashpage') === 'earnings'){
        $val = 0;
    }
    return $val;
}, 10, 1);

I can't understand why...are you sure you copied it fully? Please make sure to clear caches as well. I think the error may still be related to the previous snippet / cache.

If not, please try with this as well:

add_action('wp_loaded', function(){
    add_filter('option_salesking_agents_can_manage_orders_setting', function($val){
        if (get_query_var('dashpage') === 'earnings'){
            $val = 0;
        }
        return $val;
    }, 10, 1);
});

Glad to hear that worked!

If there's anything else I can assist with, please let me know,

Have a great day!

Hi,

You can set all agents' account balance to 0, by running the following PHP code snippet:

// get all agents
$agents = get_users(array(
    'meta_key'     => 'salesking_group',
    'meta_value'   => 'none',
    'meta_compare' => '!=',
    'fields' => 'ids',
));
foreach ($agents as $agent){
    update_user_meta($agent,'salesking_outstanding_earnings', 0);
}

Regarding the issue with the incorrect calculation, it's hard to say.

If there are subagents, please make sure to add up earnings from subagents (if any) as well.

Regarding the orders for which commission is not calculated, please make sure that your commission rules apply for all orders, not just orders placed by agent:

I tested this locally with the latest version but am not seeing a similar issue.

I'm also happy to test and check the above issues if you can share a login to the site. 

Hi,

You can run this PHP code snippet in the site:

add_action('wp', function(){
    // get all agents
    $agents = get_users(array(
        'meta_key'     => 'salesking_group',
        'meta_value'   => 'none',
        'meta_compare' => '!=',
        'fields' => 'ids',
    ));
    foreach ($agents as $agent){
        $earnings = get_posts( array( 
            'post_type' => 'salesking_earning',
            'numberposts' => -1,
            'post_status'    => 'any',
            'fields'    => 'ids',
            'date_query' => array(
                'after' => date('2022-01-01')  // format is YYYY-MM-DD
            ),
            'meta_key'   => 'agent_id',
            'meta_value' => $agent,
        ));
        $total_agent_commissions = 0;
        foreach ($earnings as $earning_id){
            $order_id = get_post_meta($earning_id,'order_id', true);
            $orderobj = wc_get_order($order_id);
            if ($orderobj !== false){
                $earnings_total = get_post_meta($earning_id,'salesking_commission_total', true);
                if (!empty($earnings_total) && floatval($earnings_total) !== 0){
                    $status = $orderobj->get_status();
                    if (in_array($status,apply_filters('salesking_earning_completed_statuses', array('completed')))){
                        $total_agent_commissions+=$earnings_total;
                    }
                }
            }
        }
        update_user_meta($agent,'salesking_outstanding_earnings', $total_agent_commissions);
    }
});

It recalculates all earnings, for all agents, starting with January 1 2022. (you can change the date in the above code).

It only adds up earnings for orders that are completed. 

It's working in my tests.

Feel free to try the snippet - if it doesn't work well for you for whatever reason, you can always reset earnings back to 0 with the previous code, so there's nothing to lose.

Hi Greg,

That snippet was working in my tests, so it's hard to say why it didn't work for you.

Could you give more details on what happens with the dashboard and earnings pages?

Or if it's simpler, maybe just send us a login and a brief description of the issue, and I can check directly,

Kind regards,

Stefan

Hi,

Commissions would be higher from there on, after the group change - previous commissions would not be recalculated when group is changed. I don't have a way for this to be recalculated. Perhaps the simplest solution would be to manually give a 1-time bonus to account for this (2% x R80K), when a user group changes.

I received the login link, and I was able to login on Feb 5 - I wasn't able to find the issue then and I was hoping to look more into this now. But the login is no longer working for me now for some reason. Could you check please? I don't know if it's because of my IP / geo block / link expiry. I tried with a USA IP which seemed to work better but it still did not log me in.

Hi Greg,

1) It is possible for the agent to receive new order emails and have access to customers' accounts, without earning commissions.

In SalesKing -> Settings -> Agent Capabilities enable "Allow agents to edit customer profiles" and "Agents receive new order emails".

The customers / orders would need to be assigned to the agent. That can be done manually, or if the customers use an agent coupon or link.

2) Normally you can see the total sales of an agent by going to SalesKing -> Earnings (in the site backend) and seeing the "Total Orders Value" column.

But it shows the total only for orders that have earnings (commission).

If you go to SalesKing -> Settings-> Main and deactivate "enable earnings",  then the earnings panel is replaced with an "Orders" panel:

and here it will show total order value for all.

3) To give agents a bonus, you'd have to tie it to a specific order. 

You could for example create a new order, then edit it, and scroll down to "Sales Agents Commission" to add the commission to an agent.

4) Looking at the dashboard of the Tamaryn Pope user, I see that for this user earnings and data are showing in my account:

I am looking at other agents and their orders. But from what I can see there are no commissions for other orders. E.g. here I can see no commission: https://optoderm.com/wp-admin/post.php?post=23532&action=edit&ip-geo-block-auth-nonce=efde4cd229

So it appears as if there's just nothing to calculate.

Hi Greg,

1) Regarding allowing agents to check by province / state:

It is harder to add a separate column, but you can add it to the customer column. To do that, add this PHP code snippet:

add_filter('salesking_customers_page_name_display', function($name, $customer_id){
    $customer = new WC_Customer($customer_id);
    $state = $customer->get_billing_state();
    if (!empty($state)){
        $country = $customer->get_billing_country();
        $state = WC()->countries->get_states( $country )[$state];
        $name = $name.' ( '.$state.' )';
    }
    return $name;
}, 10, 2);

The name of the state or province shows like this between ( ):

(it is also searchable)

2) We are interested in adding a setting to the plugin that allows everything to be calculated on a monthly basis: agent upgrades, total sales, etc. We have received a lot of requests for this.

But as it is now with the plugin, there's no option for this by default. If you can wait for the next major update, I think you can see this feature soon.

3) You mentioned there is an issue with the commission. I understand that only 10% is applied - I see you have 12% and 13% rules as well.

I see that the 12% is for group 120K-250K and 13% for 250K+

However there are no agents in these groups:

I tested now, by adding my user to the 250K & above group (13% commission)

I placed an order as a customer:

The order total is 1727 ( 1502 + VAT ). I calculate 1502*13% = 195.26 , which is the number I see in the earnings.

Have a good weekend,

Kind regards,

Stefan

Great to hear that seemed to work! And I'm glad I could help!

If there's anything I can do, please let me know.

Have a nice day,

Stefan

Hi Greg,

I tested this now but actually this seems to be working for me,

I go the user payouts panel and I enter an amount with decimals here this way:

I tested values like 0.87, 1.5, 0.4 and all seem to work for me,

Are we looking at different things, or perhaps I misunderstood what you're saying?

That does help! I think I know what it is - we are probably using a different browser / different browser settings.

I will send you an update shortly.