14 Tickets
7
as part of our business registration we have created a field for customers to upload their tax forms. When we go to the customers, you can see the download file button but when we click it. the screen goes to a page with just a 0 on it. and nothing downloads. I have attached screenshots.
2,762
Hi there,
This error usually signifies that the file did not upload correctly for some reason. In my experience, it is usually because of a plugin or theme conflict in the site.
I would recommend that you try to disable all other plugins in the site / switch to the Storefront theme to see if that resolves it or can help you identify where the issue is.
I can also look directly into the issue in your site to resolve it, if you can provide us with a backend login to your site, or a staging site.
Kind Regards,
Stefan
14 Tickets
7
This message is private.
2,762
Thank you for the login,
After looking into it, I see that there's a conflict with the custom jonesperformance theme in your site.
If I switch the theme to the original Storefront, the issue is resolved.
Are you the developer of the theme? The issue can likely be resolved by restoring the my-account template to the woocommerce original template - there could be a slight visual change but otherwise the site would be unaffected. Should I go ahead and do that?
Kind regards,
Stefan
14 Tickets
7
Yes please, go ahead and replace the file if that will work... where does b2bking put the uploaded files? Do they go to a folder somewhere?
2,762
This message is private.
14 Tickets
7
are the uploaded files saved somewhere in the folder structure
2,762
Oh, sorry, I thought you meant about the files I modified.
The uploaded files are stored in the WordPress Media folders (in /wp-content/uploads/)
In the backend, they can be viewed in Media -> Library
14 Tickets
7
thank you very much. and we just purchased another 6 months of support for this. does it just work the same way?
2,762
Hi again, and thank you for extending the support. It's showing up in my database already.
Yes, if there's anything we can assist with, simply open a ticket with us here in this platform.
Have a nice day,