Public Ticket #3031351

Cart sharing removing product add-ons for simple products only

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mrbrenan started the conversation 4 years ago on April 25, 2022 at 5:47pm

When you add a simple product that is configured with add-ons (that affect the price or not) to your cart to then be shared. The products in the cart that the customer sees do not match the said configuration. Sales king seems to be removing the add-ons on these products. Keep in mind this works as expected with variable products ( variation + add-ons work) just for some reason if it's a simple product it won't account for the add-ons you've configured. I don't quite understand why this is so. Attached are screenshots of this discrepancy. 

add-ons not visible is what the recipient of the shared link sees.

add-ons visible is what the agent sees.

Also in the dashboard these add-ons arent visible either (see dashboard-preview) 

2,762
KingsPlugins replied 4 years ago on April 27, 2022 at 1:09am

Hi there,

Thank you for purchasing our plugin,

SalesKing saves the product IDs for the cart sharing feature - it may be that your add-on plugin works so that it gives a unique ID for each variation, but not for simple products. That would explain why it works for the former, but not the latter.


Please let me know which add-ons plugin you are using so we can test and look into this. We will try to make them compatible if possible.

Kind regards,

Stefan

2,762
KingsPlugins replied 4 years ago on May 1, 2022 at 12:06am

Hi there,

We were able to look into this. It seems an extra integration is needed with this plugin so that its custom cart item data is also saved when saving the cart, in the case of simple products. 

We are trying to add this in future updates, although it's not something we can add immediately as there is some complexity and we need to look further into which data the add-ons plugin uses.

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