Public Ticket #3087368

It does not show menu

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2,762
KingsPlugins replied 4 years ago on July 19, 2022 at 10:22pm

Hi there,

Thank you for purchasing our plugin,


Please note that these sections (Conversations, Offers, etc.) are considered B2B-only features, so these will show in My Account only for B2B users.


So for a user to see these options, they must be part of a B2B group. You would need to go to your user's profile page and place them in a B2B group:

8311049272.png


Or if everyone on your site is a B2B user, you can do this in 1 click for everyone, by going to B2BKing > Tools > Bulk Editor > Set customer group for all users.


Let me know if I can help with anything, or if you have any questions,

Kind regards,

Stefan

3 Tickets 2
cdmxelectronica replied 4 years ago on July 21, 2022 at 12:27am

Hi there, I did it but I have the same result.

The account section is the same. 

The menu does not show the following sections:

  1. Conversations
  2. Offers
  3. Purchase lists
  4. Bulk Order
  5. Subaccount
2,762
KingsPlugins replied 4 years ago on July 21, 2022 at 1:27pm

Hi there,

Would you be able to share a backend login to your staging site with us?

I could check everything directly to get this resolved for you as soon as possible,


Kind regards,

Stefan


2,762
KingsPlugins replied 4 years ago on July 21, 2022 at 4:13pm

Thank you for the login,

It seems the issue is coming from the Child theme, as I see it's working when activating the regular Flatsome theme.

8746589255.png


So I think there is some custom code, or some overriding template that makes it only show a few specific items. I see there are other items as well that show in 'Flatsome' but do not show in 'Flatsome Child', such as PayPal payments.


Maybe you would know more about the custom code there,


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