Public Ticket #3164010

can't install the plugin

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1 Ticket 1
Aleksandra started the conversation 4 years ago on November 10, 2022 at 12:57am

Hello,

I have a subscription with godaddy for woocommerce and i tried to follow the steps to download the zip file for marketking and install it as a plugin, but every time i click install, it just forwards me to an error page called "this website can't be reached". I tried with both google chrome and microsoft edge and i have the same error. My OS is windows 10. I am sending you a snapshot of the plugins installed and error page. I just need help to resolve this error. Please, note that this is brand new website and i have not uploaded any content on it yet. 

2,762
KingsPlugins replied 4 years ago on November 10, 2022 at 1:04am

Hi Aleksandra,

Thank you for purchasing our plugin,

I am not really sure what is happening there and why you're getting that error - haven't seen this before,


Could you perhaps share a backend login to the site or a staging site with us? I'd like to look into this directly and try to install and get it setup for you,


Kind regards,

Stefan

1 Ticket 1
Aleksandra replied 4 years ago on November 10, 2022 at 1:16am

Hi Stefan,

I can add you as an admin temporary to my website. Could you send me your email so I could create the account for you and send you the password? 

Thank you so much for the help!

1
1 Ticket 1
Aleksandra replied 4 years ago on November 12, 2022 at 11:54pm

Hi, 

thank you so much for the prompt reply! I just changed my hosting company and I was able to install the plugin with the Flatsome theme as recommended per documentation. However I am missing the Become a Vendor page, Stores list, Vendor dashboard from MarketKing pretty much anything related to multi vending. Could you help me with this issue ( I tried to create my own vendors page but then i saw it should appear automatically by market king ) also i am sending you a screenshot from my account page? 

2,762
KingsPlugins replied 4 years ago on November 14, 2022 at 1:50am

Hi Aleksandra,

Thanks for getting back to me - we received your email with the credentials as well,


I am not sure why those pages could not be setup automatically during the installation, but I've now set them up in the site. You can now find them at these links:

- Vendor Dashboard: https://plsrentme.com/vendor-dashboard

- Stores List: https://plsrentme.com/stores-list

- Become a Vendor: https://plsrentme.com/become-a-vendor/


Please let me know if there's anything that's still missing or if there's anything I can help with,


Kind regards,

Stefan

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