Public Ticket #3168114

Vendor Dashboard attributes not working

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1 Ticket 1
Jayme Lam started the conversation 4 years ago on November 16, 2022 at 12:10am

when inside as a vendor and adding product attributes it does not find any attributes, looking into what's happening for some reason when calling wordpress json file it gets 403 error. This error does not happen in the wordpress backend only in the vendor dashboard. 

i have not launch the site yet so if you need access let me know, but all works in wordpress backend issue is in the dashboard. I search online and some have pointed out a cache issue which i had follow what others recommend but does not work. issue only happens in vendor dashboard only.

1 Ticket 1
Jayme Lam replied 4 years ago on November 16, 2022 at 12:28am

On another note, when i go into Vendor Dashboard product data -  Linked Products and do a cross-sell search, the ajax is working. It is only not working in the attributes section searching taxonomy

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KingsPlugins replied 4 years ago on November 17, 2022 at 8:49am

Hi Jayme,

Thank you for purchasing our plugin,


I'm not really sure why this happens - that part there is usually a simple dropdown, not an ajax search - perhaps because you have a large number of attributes?

403 is a 'forbidden' error - so it probably means there's some function there in that ajax search that is throwing an error because we're accessing it from the frontend, and not from the wp backend as it would normally be accessed.


It would help a lot if you could share a backend login to your site / staging site with us, so I can investigate it directly. Thank you.


Kind regards,

Stefan

2,762
KingsPlugins replied 4 years ago on November 17, 2022 at 10:45pm

We'd be happy to check and try to get this fixed for you as soon as possible.

We would need a Wordpress Admin Login, so we can access the Wordpress site backend.

2,762
KingsPlugins replied 4 years ago on November 20, 2022 at 9:41am

Thank you for the login,

I believe I've found the problem. I have updated the MarketKing Core plugin on your site with a fix and this seems to be working now in my tests.

Please let me know if you see any further issues,

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