"not receive commissions whe shop as customers" (#3215102) / KingsPlugins

1 Ticket

Vilasack started the conversation 4 years ago on January 24, 2023 at 1:46pm

Hi Admin,

Agents can earn commissions from regular orders but not from "Shop as Customers."

I've set 5% commissions rate for a specific product by either category or product tag.

I'm not sure what's causing the problem.

1 Ticket

Vilasack replied 4 years ago on January 25, 2023 at 5:27am

I found the solution, I need to set the price $0 at the sale price and at the variations

2,762

KingsPlugins replied 4 years ago on January 25, 2023 at 8:21am

Hi there,

Thank you for purchasing our plugin!

I am not entirely sure what caused that. If you would like / if you think this is a bug, I can check and look into the issue directly to try and debug it.

For that, could you provide us with a backend login to your site or to a staging clone site? I'd like to run some tests and look into it.

Kind regards,

Stefan