16 Tickets
10
Hi,
I am testing the vendor experience of adding a new product from the vendor dashboard > products and clicking the add new product. However everything is skewed and unusable. I have tried it in two different browsers with the same result.
Is this a bug? or is it a simple setting issue?
Many thanks in advance
Kind regards
David
2,762
Hi David,
Thank you for getting in touch,
There is likely some kind of error there. Usually when we see that it's either a plugin or theme conflict.
-> Do you have the Woodmart theme by any chance? We are aware of an issue there and we are discussing a fix with them,
I would suggest to try and deactivate all site plugins and switch to the Storefront theme. I think that may help you identify where the conflict is.
Kind regards,
Stefan
16 Tickets
10
Hi Stefan,
Thank you for your prompt reply.
You are a genius, I am using the Woodmart theme. I didn't disable any site plugins but did switch to Storefront theme as you suggested and it solved the problem. The vendor > add new product now looks perfect.
I will contact Woodmart and inform them, hope its a quick and easy fix.
Many thanks.
Kind regards,
David
2,762
Thank you for getting back to me!
I believe it is related to this setting: Woodmart Theme Settings -> Shop -> Frequently Bought Together - if you disable it, it should solve the problem.
We are already discussing this with Woodmart and they have assured us they are releasing a hotfix very soon, so it should be solved soon.
16 Tickets
10
Thank you once again Stefan.
As you suggested, I disabled Frequently Bought Together and problem solved.
For now I can at least experiment with adding a new product as a Vendor while the issue is being solved.
2,762
Thank you for the update!
Have a nice weekend, and if I can help with anything, let me know!
8 Tickets
2
Thanks you so much, I understand, thanks you again for your help 🤝