19 Tickets
2
Hi
I'm having issues when i export and reimport csv file to mass update pricies.
Your video tutorial is actually partial because does not show how to open csv and how to correctly save it with windows excel.
Anyway even if i do not chage anything in the file, so just export and reimport, the error still the same.
I've attacched a screenshot of it.
2,762
Hi Mauro,
Thank you for purchasing our plugin,
I checked now with the latest plugin versions and tried to export and reimport as you mentioned, but I cannot see that issue. Therefore I think it has something to do with your setup specifically: maybe a plugin conflict with some other plugin, or something of that sort.
I would suggest trying to deactivate all plugins except B2BKing and WooCommerce to see if that resolves it.
If you would like, we can also investigate this directly on your site to see what is causing the issue. For that, we would need a backend login to your site, or to a staging clone site,
Kind regards,
Stefan
19 Tickets
2
Hi Stefan
Let me know your email to make you able to login in the backend
Thanks
Mauro
2,762
You can use our email at [email protected]
19 Tickets
2
Ok, just invited
19 Tickets
2
Any news Stefan?
2,762
This message is private.
19 Tickets
2
This message is private.
2,762
Thank you,
It seems the problem is caused by the following plugin:
Codisto Channel Cloud
When that plugin is deactivated, the import works normally:
I cannot say exactly what it is in their plugin that causes it, it would be best to address their developers directly.
Alternatively, you can also use the WooCommerce Imports via Products -> Import to set B2B prices. It has the same functionalities.
Kind regards,
Stefan