Public Ticket #3362331

Conversation Dosnt Create the Post

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3 Tickets 3
Clayton Young started the conversation 3 years ago on May 4, 2023 at 12:49am

i get a failed view page as the post isnt created for the customer when they start a conversation also i wanted it to send an email to a specific address when someone makes a conversation

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then i click view conversation

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it even creates the same nothing found error


2,762
KingsPlugins replied 3 years ago on May 4, 2023 at 11:22pm

Hi Clayton,

Thank you for purchasing our plugin,

It may be a permalinks refresh issue. If so, it could be solved by trying the following:

- Please try to go to WooCommerce -> Settings -> Advanced, and click on 'Save changes' (no settings changes needed). This can usually help refresh links,

Hopefully this can solve it. If not, would you be able to share a backend login to the site / staging site with us? We'd like to look into it directly to get this resolved for you as soon as possible,


also i wanted it to send an email to a specific address when someone makes a conversation

By default, the website admin will be notified at the wordpress admin email address. If you would like, you can change that address, by adding a PHP code snippet to your site:

add_filter('b2bking_recipient_new_message', function($recipient, $conversationid){
    return '[email protected]';
}, 10, 2); 

(in this example, [email protected] would receive the conversation notifications)

A PHP snippet can be added to functions.php, or by following our guide here: https://b2bkingplugin.com/docs/how-to-add-a-snippet-php-or-js/

Kind regards,

Stefan

3 Tickets 3
Clayton Young replied 3 years ago on May 5, 2023 at 2:23am

thanks i originally had it like that because i didnt have a force login so i set it as the "home" page but since the plugin does that for me thanks

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