Public Ticket #3364360

Registration Fields

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1 Ticket 1
Cristiano started the conversation 3 years ago on May 6, 2023 at 8:33pm

Hello, 

I have an issue with registration fields: if I edit the fields, add new ones, rename registration roles etc... nothing changes in reality. 

I am using a separated login/registration page for login, with your shortcodes, and it works. 

Looking forward to your support, thanks.

Cristiano

2,762
KingsPlugins replied 3 years ago on May 7, 2023 at 4:09am

Hi Cristiano,

Thank you for purchasing our plugin,

"I have an issue with registration fields: if I edit the fields, add new ones, rename registration roles etc... nothing changes in reality."

It sounds to me like there is likely a cache issue on your site. You may have a cache plugin, or perhaps a cache that is enabled via your hosting, causing this. 

A cache is a snapshot of the page at a certain time - users see the snapshot instead of the real live page (this increases site speed). Our plugin does not add this directly.

I suggest trying to see if you have any 'Clear Cache' button on your site. It's also common this is configured via your hosting / cPanel.


We are also happy to look into it directly on your site if you would like, to troubleshoot and try to resolve the issue. For that, we would need a backend login to the site or to a staging clone site we can work on,


Kind regards,

Stefan

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