1 Ticket
Website Name:https://12panelnow.com/
One sales agent ( [email protected] ) has been sending his affiliate links to his customers, and since this week the orders that have been placed using his affiliate links are not automatically assigned to Matthew.
The plugin that we are using for sales agents is this one SalesKing.
2,762
Hi there,
Thank you for getting in touch,
We would be happy to assist to troubleshoot the issue and get this resolved for you,
Can you please provide us with your license code / key for the plugin?
To get the key, you can see https://kingsplugins.com/licensing-faq/ - "Where can I find my license key (purchase code)?"
Kind regards,
Stefan
1 Ticket
Hello here are the details which you have asked
Item ID: 33154631
Item Purchase Code: e931ea35-e67c-4ae1-8206-27f6a95ad96d
2,762
Thank you for clarifying that,
While verifying you purchase code we noticed that your Envato support period for the purchase code "e931ea35-e67c-4ae1-8206-27f6a95ad96d" expired on September 14, 2022
We would like to assist you in troubleshooting the issue - we would need you to please renew your support period. You can do so via this link https://buy.paddle.com/product/814644 , for 1 year of support.
Regarding the issue, I understand that orders placed using affiliate links are not automatically assigned to the correct agent. Is this something you can easily replicate with a test order? The fastest way we could help resolve it is if you were able to share a backend login to the site, or to a staging clone site, so we can test and troubleshoot directly,
Kind regards,
Stefan
1 Ticket
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