Public Ticket #3368244

Products not appearing in the bulk order form

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4 Tickets

Gregg Dayley started the conversation 3 years ago on May 11, 2023 at 4:43pm

We are getting ready to launch online sales, and a big part is B2B sales. I can see the bulk order page, but no products are appearing when I search. I am setup as a distributor which can see all products. Do you have any troubleshooting suggestions?

I setup a temporary bulk order page and added the URL to the related URL field.

2,762

KingsPlugins replied 3 years ago on May 12, 2023 at 6:02am

Hi Gregg,

Some things to check:

- Please make sure that the products are purchasable (can be added to cart). The order form will only show purchasable products.

- Make sure products are in stock

- Make sure products have a regular price configured (all products should have a regular price, even if the customer is a b2b user with a special group price).

Let me know if that may help solve it,

Kind regards,

Stefan