Public Ticket #3395408

The Next Button Goes to the login page and logs the user out

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2,762
KingsPlugins replied 3 years ago on June 19, 2023 at 10:13am

Hi there,

I tested this on my local test site but I do not see this problem.


It seems your URL has an unusual parameter there ("reauth=1"), this is not standard. I believe that is coming from another plugin on your site. You may have some kind of security plugin that is affecting this.

I would suggest trying to deactivate all other site plugins to see where the issue is coming from,


We can also check it directly if you can provide us with a backend login to the site / staging clone site.


Kind regards,

Stefan

2,762
KingsPlugins replied 3 years ago on June 22, 2023 at 1:31pm

Thank you for the details,

I have looked into it but I am not able to identify a clear cause. For some reason the authentication cookies lose validity. I don't know if it's a server issue, wp config issue, something else.


I would like to suggest the following solution to get around this: 

-> Go directly to this URL: https://allycatpurchaseportal.com.au/panel/wp-admin/edit.php?post_type=b2bking_group

-> Click here on screen options:

4933280076.png

-> Set a number such as 100 here:

9859299634.png


You would then see all groups on the same page.

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