Public Ticket #3396806

How would i customize the pending order email sent to the customer

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14 Tickets 2
Alexander Catchings started the conversation 3 years ago on June 20, 2023 at 3:16pm

How can I customize the email sent to customers for pending orders when I create an order? Currently, the email states, "An agent has placed order #7230 on your behalf. The order is now awaiting your payment. Go to payment page ->"

I want to change the title from "agent" to "ambassador"or something like that  because I believe the term "agent" doesn't fit well with my website and store. How can I make this modification so that customers see the updated title as "ambassador"?

2,762
KingsPlugins replied 3 years ago on June 20, 2023 at 3:48pm

Hi there,

It's possible to edit the email's template, but I think the easiest way to do it would be with the Loco Translate plugin. 

We have a guide for it here: https://b2bkingplugin.com/docs/how-to-edit-any-plugin-text-string-same-language (this guide is written for B2BKing, but it works for any plugin).

With this method you can change any plugin text. Basically if your site's language is en_US, you would create an en_US "translation", which would overwrite any default text.

If you can't get that to work, I'd be happy to set up an example on your site directly if you'd like - I'd need a backend login to the site / staging site.

Kind regards,

Stefan

2,762
KingsPlugins replied 3 years ago on June 21, 2023 at 11:54pm

Hi,

Please follow these steps:

1) Go to Loco Translate -> Plugins -> SalesKing and click on the language.

2) Click on the SYNC button and then click Save:

4100577278.png

3) You should now be able to see the strings there:

2225037695.png



14 Tickets 2
Alexander Catchings replied 3 years ago on June 22, 2023 at 1:19pm

I figured out where to change it but in the email the customer receives it still says agent when i changed the name shown here when i made it consultant

2,762
KingsPlugins replied 3 years ago on June 22, 2023 at 2:25pm

Please check that the language of your website (e.g. English (United States) ): https://prnt.sc/OmcwlQ2ROQyV

is the same as the language of your translation. Please make sure you don't have a different one (e.g. English United Kingdom).


I tested on my local test site. I replaced agent with consultant:

5034802244.png

the wording changed in the email:

5741879442.png


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