5 Tickets
4
I'm trying to determine which code is passed on the Woocommerce (and on to invoicing) to identify the VAT number. We have an issue in our invoicing software (since end of July - but only noticed a week ago) and need to fix it.
Thanks in advance,
Paul
2,762
Hello Paul,
If the VAT number is configured and added to billing through our plugin, the name of the field will have the form "b2bking_custom_field_1234" where 1234 is the ID of the field, that ID is unique on each site.
If you edit an order with a VAT number, you can see it by going to the "custom fields" section on the order:
If it would help, we can check it directly on your site if you would like to share a backend login to the site / staging site.
Kind regards,
Stefan
5 Tickets
4
Hello Stefan,
Great thanks... I've already found it and it works (again).
We had an issue with our invoicing as somehow the VAT reference was lost at some point at the end of last July. Very annoying as we only noticed a few weeks later (that all inner EU invoices were 'wrong' and need to be updated manually and sent to our customers again).
I must say that the whole program changed quite a bit over the years/since we set up our B2B site. Both the interface (of the plugin/settings within WordPress) and the structure of the manual/support pages do not seem in sync too...
Kind regards and thanks for the quick reply,
Paul
2,762
Hi Paul,
You're right regarding support pages & documentation, there have been many changes, and the documentation needs updating.
We are planning some major work on that later this year, to make that whole experience smoother (and more accurate).
Thank you for the feedback on that,