2 Tickets
1
Hi,
We integrated the plugin. However we have some issues/ troubles that when logged in. The customer cant see current order status, or profile. On every link we click, it shows the same page. We think there is a conflict with your plugin but don't know why. Can u look at this please.
2,762
Hi there,
Thank you for purchasing our plugin!
I believe that there is some kind of issue with the configuration of the My Account page.
If you go to WooCommerce -> Settings -> Advanced, a "my account" page should be chosen here:
This my account page must contain the [woocommerce_my_account] shortcode inside.
You may want to check the above.
We can look into this directly on your site if you would like. For that, would you be able to share a backend login to the site, or to a staging clone site? That would be the best way we can troubleshoot, and get this resolved for you as soon as possible.
Kind regards,
Stefan
2 Tickets
1
Hi,
Ah I see. Yes, if you can look with me. that would be great.
Which email can I add to user accounts?
2,762
You can use our email at [email protected] for the account.
We would need an admin or shop manager login, so we can modify pages and WooCommerce settings.
2 Tickets
1
Hi I added you as an admin
dpxfurniture.nl/wp-admin
2,762
Thank you,
I believe that's solved now - there was a settings misconfiguration.
Please let me know if you still see any issue - or if there is anything else I can help with,
Kind regards,
Stefan
2 Tickets
1
Hi, I see.
I think its solved but have problems with reaching the site.
It gives proxy and firewall errors. We cant connect. And then the site is reachable and we click on a lik and it gives an error right away
2,762
Hmmm, I am not sure whether that could be related to our plugin or not.
In my tests, I can tell you I did not see that issue at all - I wonder if the problem has to do with security settings - perhaps a firewall/security plugin is incorrectly flagging your IP for some reason.
I have activated a debug log which can be accessed at https://dpxfurniture.nl/wp-admin/tools.php?page=dlct_logs#/ - if there is any specific site error, we will see it there.
Otherwise, I would suggest asking the host (I think Siteground?), as they may have a better understanding of this issue.