38 Tickets
14
Hello, a Vendor had a sale but it doesn't show any amount is owed them. I think it has to do with the WooCommerce "pending order" status not being marked complete. I forgot how to make it so that they get their payout with order complete status or maybe I need to change a setting in WooCommerce?
2,762
Hi Ryan,
Yes, the plugin normally only gives commission once an order has the "completed" status.
You can set the status to completed when you edit the order:
Or are you looking to also allow the commission to be given for orders that are "pending payment" or "processing" etc? That is possible as well by adding a code snippet.
Kind regards,
Stefan
38 Tickets
14
The goal is to have the vendor be paid when the payment goes through. I need to check my WooCommerce settings, because I think I have marked that the vendor gets paid when order is complete. However, originally I thought it would be better for customer to confirm order completion, but I think that is a bad idea. There is a different issue though:
03.11.2023_10.03.05_REC (screenrec.com)
On the right side - as you can see in the video screenshot - is this message,
"This order was placed by a vendor who chose a membership package option."
The person who ordered is not a vendor. So there must be a system error.
2,762
Hi Ryan,
I looked into that issue with the message:
Indeed it appears that was a bug in the MarketKing Pro plugin: I have now made a plugin update to MarketKing Pro to resolve this, and I installed this update on your site - I believe that should be resolved.
If you see any further issues, please let me know,