Public Ticket #3524688

link to home ko

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8 Tickets 6
cinzia replied 3 years ago on November 19, 2023 at 8:12pm

I just checked, all checks are enabled and Home is visible in the menu. 

I tried to remove the check for B2B users, Home rightly disappeared from the menu, so I put the check back on, home was visible again in the menu but the B2B user is unable to view the page

thank you very much


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2,762
KingsPlugins replied 3 years ago on November 19, 2023 at 8:18pm

Thank you for clarifying,

In that case, would you be able to share a backend login to the staging site, so I can look into it directly? 


I am not sure what it is - if it is some kind of bug, this would be the best way I can troubleshoot and get this resolved for you as soon as possible,

2,762
KingsPlugins replied 3 years ago on November 19, 2023 at 8:41pm

Thank you,

I did some tests on the site, and I noticed that if you deactivate the B2BKing plugins, the issue still occurs - based on that, I thought it might be caused by a different plugin or code.


Further after some testing, I find the problem goes away if you deactivate the Ultimate Member plugin.

Therefore I believe it must have to do with a setting in Ultimate member.

I tried finding the setting but I do not know their plugin that well and I am not sure where it could be - maybe you know what causes it.

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