"Salesking commesion rules and earnings" (#3525613) / KingsPlugins

4 Tickets 3

Alex started the conversation 3 years ago on November 20, 2023 at 12:05pm

Hello,

Upon configuring B2Bking + Salesking, I successfully registered sales agents, allocated customers to them, and established commission rules based on product profit, following your provided guide.

Regrettably, the earned commissions are not reflecting in the agents' earnings or payouts, and manual addition is not possible. Additionally, despite updating and processing orders placed before the setup, their profits are not being accounted for, even after marking them as completed.

Kindly advise on resolving these issues.

Thank you.

2,762

KingsPlugins replied 3 years ago on November 20, 2023 at 7:52pm

Hello Alex,

Thank you for purchasing our plugins,

- "Regrettably, the earned commissions are not reflecting in the agents' earnings or payouts, and manual addition is not possible."

If you are not seeing any commissions, it would mean that for some reason the rules are not being applied.

There could be many reasons for it, from an incorrect configuration somewhere, to some kind of plugin conflict or similar issue.

It would be simplest if I could check it directly. Is it possible to share a backend login to the site or staging site so we can investigate directly? If not, I can also guide you through some troubleshooting steps.

Regarding manual changes: you should know these can normally be added here for each order: https://prnt.sc/fN0ZO_kFnrAO . For each agent, you can also add directly to the agent balance in SalesKing -> Payouts -> View Payouts, here: https://prnt.sc/d9Tn8aTEzabu

Looking forward to your response,

Kind regards,

Stefan

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4 Tickets 3

Alex replied 3 years ago on November 22, 2023 at 10:18am

Hi again,

Thank you for your response,
After looking into it and keeping your recommendations in mind I figured that every purchase was made before setting up
cost plugin was not counted and I had to do as you said, which was going to every single order count it for myself, and update it again which solved the problem.

Thanks again for your time :)

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