"Invoice not sending" (#3527626) / KingsPlugins

14 Tickets 2

Alexander Catchings started the conversation 3 years ago on November 22, 2023 at 2:35pm

When I create an order using the invoice gateway I get an email that says

"Thanks for your order. It’s on-hold until we confirm that payment has been received.

Thank you for ordering, you will soon receive an invoice."

but I don't get any invoices after that email is received why is this and how can i go about fixing something like this

I can give access to the site so you can look into it if needed but I'm just confused as to why this invoice is not being received

2,762

KingsPlugins replied 3 years ago on November 22, 2023 at 6:42pm

Hi Alexander,

The invoice there is not sent automatically by B2BKing, as each shop might want to handle this differently. (e.g. some shops might want to create a manual invoice and send it to customers, or confirm order details first, etc.)

Are you looking to have an invoice sent automatically?

That is possible by following the guide here: https://b2bkingplugin.com/docs/invoice-payment-gateway/#1-toc-title

Let me know if that can solve it or if you need assistance with configuring this. I can set it up for you if you'd like - I would need site backend access.

Kind regards,

Stefan