"Invoice option Not showing" (#3527953) / KingsPlugins

14 Tickets 2

Alexander Catchings started the conversation 3 years ago on November 22, 2023 at 10:02pm

he invoice payment gateway is not showing for some of my products. For example, I have a mug that I am selling, and I can use the invoice payment gateway. However, I also have a membership that I am selling, but when I go to buy that membership, the invoice gateway is not showing up as an option for payment. How is this possible, and how can I go about fixing something like this? If needed, I can grant you access to the site as an admin to further investigate.

2,762

KingsPlugins replied 3 years ago on November 23, 2023 at 11:57pm

Hi Alexander,

I believe this is probably because your membership is a subscription product - and subscription products by default only work with payment methods that are integrated to accept automatic renewal payments.

I believe you can solve this by going to WooCommerce -> Settings -> Subscriptions and enabling "Manual Renewal Payments - Accept Manual Renewals":

Then all methods would show for subscriptions as well,

Let me know if that resolves it,

Kind regards,

Stefan

14 Tickets 2

Alexander Catchings replied 3 years ago on November 26, 2023 at 9:48am

the memberships is a membership product its not a subscription product under the product itself im not sure if this will work

2,762

KingsPlugins replied 3 years ago on November 29, 2023 at 12:45am

Thank you for clarifying,

I'm not entirely sure, it's possible that there's a similar mechanism for Memberships but I am not that familiar with that plugin.

If you can share an admin login to the site (or a staging site), that would be great and I can look into this directly to see why invoices are not showing,