8 Tickets
6
There is a new massive loading issue when creating a dynamic rule. Initially, when loading the page, it takes 10+ seconds and makes 25000 queries to the DB. But when clicking on "For who" (next to "rule type"). The page loads infinitely.
Please fix this, we discovered this issue when migrating our website from woocommerce-b2b to your plugin. We are now stuck in the migrating process because we can't make the rules.
2,762
Hi there,
The issue you described is usually caused by a large number of products or customers, and the page/ browser / server is not able to retrieve and display all.
To solve this, please try to go to B2BKing -> Settings -> Other and enable these settings:
Enabling these usually resolves it as it replaces the dropdowns with user / product ID boxes.
Kind regards,
Stefan
8 Tickets
6
Unfortunately it doesn't work. The problem is still there.
2,762
Hmm, does the shop have a large number of tags? This might be it as we recently added a feature to select dynamic rules by tag.
Please try adding this PHP code snippet to disable this:
add_filter('b2bking_dynamic_rules_show_tags','__return_false');
8 Tickets
6
Unfortunately, this is not the solution either. We have 0 tags, more than 8,000 products and just over 300 customers.
It is strange that with the dynamic rules the users dropdown is still there even though we have the 'Dynamic rules: replace users dropdown' option enabled.
2,762
Unfortunately I'm not really sure what else it could be.
Is it possible to share a temporary backend login to the site with us? (or to a staging clone site?)
That would be the best way I could look into this directly to troubleshoot and get it resolved for you as soon as possible,
8 Tickets
6
No problem. I can create a login for you. How can I share the login with you? Can I email it to you?
2,762
Yes, please use our email at [email protected] - if you create an account on your site using this email, we will be notified directly.
8 Tickets
6
I had created a login for you and when I checked it, it turned out that there was no problem with that login. Further investigation revealed that the problem was caused by the Query Monitor plugin. We have disabled it and the problem is now solved.
Thank you very much for your help!!!
2,762
Hi again,
I understand then that the issue is resolved. Glad to hear that!
If I can still help with anything, please let me know at any time,
Kind regards,
Stefan