"No inicia usuario" (#3560917) / KingsPlugins

2 Tickets 2

Leandro started the conversation 3 years ago on January 13, 2024 at 8:13pm

Hola!, hace un día compre la versión premium del plugin, y habilite la opción de hibrido b2b y b2c

El problema es que si el usuario no esta en el grupo de "b2b users" no inicia sesión a la cuenta desde la pagina mi cuenta.

https://noaweb.com.ar/mi-cuenta/

incluso siendo la cuenta de administrador, el usuario no inicia

al cargar el usuario la pagina solo se recarga y no inicia sesión

en cambio si es una cuenta que pertenece al grupo b2b users, entra sin ningún problema.

la única forma de iniciar una cuenta es mediante el enlace:

https://noaweb.com.ar/wp-login.php

2,762

KingsPlugins replied 3 years ago on January 14, 2024 at 10:44am

Hi Leandro,

Thank you for purchasing our plugin,

B2BKing does not normally have any effect on this: the login should work the same way for all users, B2B or B2C.

A possibility is that this could be a caching problem: perhaps either the page is getting cached, or some kind of session data is being cached and not allowing the login to proceed.

Another option may be some kind of conflict with a security plugin or the caching plugin,

We can check this directly on your site if you would like. For that, would it be possible to share a backend login to the site, or to a staging clone site? That would be the best way we can troubleshoot and get this resolved for you as soon as possible,

Kind regards,

Stefan

2 Tickets 2

Leandro replied 3 years ago on January 14, 2024 at 2:14pm

Hola!, muchas gracias por tu repuesta!

Logramos resolver el problema, Gracias!

2,762

KingsPlugins replied 3 years ago on January 16, 2024 at 7:08am

Hi Leandro,

Glad to hear you already resolved it.

I tried logging in yesterday and did some tests but could not initially find the cause - I was planning on checking this further today.

What was the issue?

Kind regards,

Stefan

2 Tickets 2

Leandro replied 3 years ago on January 16, 2024 at 12:17pm

Hola!.

Simplemente desactivamos la opción "hibrido", nos dimos cuenta que no era necesario para nuestro sitio web y dejamos únicamente activado el b2b y inicia sesión normalmente.

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