Public Ticket #3574141

Error going back to agent dashboard

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17 Tickets 18
Darren Robinson started the conversation 3 years ago on January 31, 2024 at 4:05pm

Hi Stefan,

Agents are getting an error message "opps that page cant be found" when going back to the agent dashboard after placing an order as a customer. We have no cache plugins on the website.


Thanks

Darren 

17 Tickets 18
Darren Robinson replied 3 years ago on February 7, 2024 at 9:37am

Hi Stefan,

Sorry for the delay i have been away for a few days. I have updated to the version you attached to see if this solves the problem.

It seemed to be happening everytime an order was placed by an agent and then switching back to agent dashboard from the order confirmation page. Also it has happened a few times when on the agent dashboard and they click to go to the customers tab and it gave them same 404 ops that page cant be loaded error.


Thanks
Darren

2,762
KingsPlugins replied 3 years ago on February 11, 2024 at 3:48pm

Thank you for the details,

I think it must be some kind of problem with how permalinks are set, although it seems very difficult to understand / reproduce. I tried placing an order and switching back to the agent dashboard as you described but I cannot see the issue locally: https://www.loom.com/share/b0890c8ba69940939cbc71fce17b5d77?sid=4a7da566-4401-44e3-ae2c-e82cf0f1d0ca


When that happens, if the page is simply refreshed, does it resolve the issue?

I am thinking perhaps we could resolve it through a workaround like this: add code to the plugin to make it reload the page if a 404 happens that contains /agent-dashboard/ in the URL.

2,762
KingsPlugins replied 2 years ago on March 17, 2025 at 8:26pm

Hi again,

I am not able to reproduce this in local tests.

It would help if you can share a backend site or staging site access so we can troubleshoot it directly.

 

Additionally, can you clarify, when you see that 404 page, does reloading / refreshing the page solve it, or is it still the same 404?

17 Tickets 18
Darren Robinson replied 1 year ago on May 6, 2025 at 3:48pm

Hi Stefan, 


Refreshing the page does take you back to the agent dashboard on the customers tab after the error.


Thanks

Darren

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