"account approval email" (#3579695) / KingsPlugins

9 Tickets 3

Susan Heideman started the conversation 3 years ago on February 7, 2024 at 5:44pm

Hello,

As of now, when a new user registers, they receive an initial emailthat gives them all of their login credentials and then at the bottom say, "we have to review your account details." Which is confusing.

Then they get a second email that say, "your account is approved." which forces them to go back to the first email to retrieve their account credentials. Which is annoying.

I can change the content of the first email through the email decorator plugin, but I cannot see where the second email that confirms their account approval is generated.

Help? We basically just need to switch the content of the first and second emails.

Attached files:

account email 1.PNG 33 KB
account email 2.PNG 20 KB

2,762

KingsPlugins replied 3 years ago on February 7, 2024 at 9:14pm

Hi Susan,

I would recommend that you go to WooCommerce -> Settings -> Accounts and disable the checkbox here:

With this disabled, customers will choose their own password directly during the initial registration, and the initial email will no longer contain the "set your password" link.

This is our recommended approach and it will help the registration flow make more sense for customers.

If you'd like to change the content of the 2nd email, that email can be found in WooCommerce -> Settings -> Emails -> Account approved. You could click on it and add additional content from here:

Kind regards,

Stefan

9 Tickets 3

Susan Heideman replied 3 years ago on February 8, 2024 at 8:45pm

Ok, disabling the first email from woocommerce makes sense. But I don't know what the shortcode is for the "You can access your account here"

2,762

KingsPlugins replied 3 years ago on February 9, 2024 at 6:32pm

Would you like to add a "You can access your account here" link to the second email received by customers?

You could add it to "additional content" by using:

<a href="my-account">You can access your account here</a>

It would look like this in settings:

This would result in a link in the approval email: