We really like the idea of the cart links but we have not used them because we are always shopping as the customer. Sometimes the customer doesn't always want to purchase right away but we've already built out the cart in their account. We could switch back and rebuild the cart all over again but it would be nice if there was a button on the cart page when a sales agent is logged in as a customer to save the cart. It would then show up in the agents cart links in their dashboard to send to the customer. Ideally, it would also show up in the customers my account page with saved carts and they could click and restore and checkout and the agent that built it would get the credit.
A similar concept to this.