Public Ticket #3586714

When a vendor cancels their subscription, they are not been automatically downgraded.

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56 Tickets 59
Anthony O Connell started the conversation 3 years ago on February 17, 2024 at 12:07pm

Hi guys. 

When a vendor cancels their subscription, they are supposed to be moved from their vendor group to free listing but this is not happening. I have it set to do so (please see screenshot in attachments) I even noticed that a vendor removed their bank account details in their customer account and I know this is not technically canceling but we were unable to deduct the following month subscription.

Also, when a vendor cancels or payment for subscription fails, customers are still able to purchase their services. How can we automatically draft these providers services if this happens. 

Thank you.

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KingsPlugins replied 3 years ago on February 24, 2024 at 9:29am

Hi Anthony,

I have now added a code snippet to your site which should make it so that the products of vendors in the 'free listing' group cannot be purchased.


Regarding why it did not work to move the user to the free listing group: I think what likely happened is that the order id was not connected to the correct subscription.

I made a plugin update now on your site that I believe should help prevent this from happening in the future for new subscriptions. If you can let me know the specific subscription for which you saw the issue, I can check in more detail.


Kind regards,

Stefan

56 Tickets 59
Anthony O Connell replied 3 years ago on February 25, 2024 at 10:17am

Hi guys.

The only problem now is that all the free listings have disappeared. Can you re adjust the PHP snippet that their page is still visible but they products are unavailable. Thank you.

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