Public Ticket #3599990

Problem Dynamic Rules

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4 Tickets 1
Nicola started the conversation 3 years ago on March 6, 2024 at 8:46am

Good morning,

I am opening a ticket because the dynamic rules do not work.
Example: 
I created a dynamic rule which says: those who are part of the wholesaler group have a minimum order of 10000€.
Then I created a dynamic rule which says: customer X who is part of the wholesale group has a minimum order of 100€.

By also modifying the priority rule, the result I find is that the first rule (10000€) defeats the second one.

Can you help me out?

Ps. I also tried disabling all plugins keeping only yours and woocommerce but the problem persists.

2,762
KingsPlugins replied 3 years ago on March 6, 2024 at 10:20am

Hi Nicola,

In that case it would be necessary to set a higher priority for the 100€ rule.

To clarify, please note that the higher number is the higher priority (2 is considered a higher priority than 1). 

So for example you could give the 100€ rule a priority of 10 and give the 10000€ rule a priority of 1.


I believe that should work, but if you run into any issue, I can also check this directly. For that, would it be possible to share a backend login to the site or a staging site? We can try to set this up directly and check what the issue is.


Kind regards,

Stefan

4 Tickets 1
Nicola replied 3 years ago on March 6, 2024 at 10:53am

Hi Stefan,

the option you gave me I had already tried, even with higher priority numbers. I also tried it with a local site but it doesn't work. Do you have any alternatives?

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