"Issue with Discount Rules Not Working in Second Language with WPML Integration" (#3618019) / KingsPlugins

2 Tickets

Azat started the conversation 3 years ago on March 30, 2024 at 11:00am

I'm currently testing your B2BKing plugin for potential purchase and integration into my bilingual website. However, I've encountered an issue regarding the functionality of discount rules when switching to the second language using WPML for translation.

Here's a brief overview of the problem:

On the primary language version of my site, discount rules are functioning correctly for users.
However, when switching to the second language using WPML, the discount rules fail to apply.
I've reviewed the settings within both the B2BKing plugin and WPML to ensure they are configured correctly for multilingual support. Additionally, I've updated both plugins to the latest versions and cleared all caching mechanisms, but the issue persists.

Could you please provide guidance on how to resolve this issue? Are there any specific configurations or additional steps I should take to ensure proper integration between B2BKing and WPML for multilingual discount rule functionality?

Thank you for your assistance in advance. I look forward to your prompt response and resolution of this matter.

2,762

KingsPlugins replied 3 years ago on March 31, 2024 at 1:10pm

Hello Azat,

Thank you for getting in touch with us,

We aim to fully support WPML and generally discount rules should also work.

A few questions to help us better understand the issue:

(1) Are you using B2BKing Core or the B2BKing Pro plugin? I ask because there are some significant code differences between the 2. It would also help to know which specific version(s) you are using.

(2) Can you send us a screenshot of your dynamic discount rule configuration? I'm looking for a screenshot of how the rule is set up, such as:

Kind regards,

Stefan