Public Ticket #3635448

Problem with refresh

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Renan Braz started the conversation 2 years ago on April 25, 2024 at 2:21pm

Hello, how are you?

I bought SalesKing plugin and implemented it on my Wordpress/WooCommerce website. I'm having the following problem:

> Any service or registration that I need to do on the dashboard, for the information to refresh, I need to log out and log in again for it to work.


- Creating shopping carts to share
- Display products placed in the website cart
- Display the link of the created carts
- Registration of new customers


Every time I need to go through this. I have to sign out and sign in to refresh the information. How can I resolve this?

I recorded a 3 minute video explaining my problem. I tried everything. 


Thank you.

Attached files:

2,762
KingsPlugins replied 2 years ago on April 25, 2024 at 5:50pm

Hello Renan,

Thank you for purchasing our plugin,


This is a caching issue: the page gets cached, and then you are not getting the real live page - instead you are getting a cache (snapshot) of what the page previously looked like. Logging in and out clears the cache.

SalesKing does not have a caching system, so there must be another plugin on your site that adds this.


I believe that your site has the Litespeed cache plugin - this is probably responsible for the issue. To solve this, you would have to exclude the agent-dashboard page from all caching (in the litespeed plugin, and any other cache plugins if you have any).

To exclude a page in litespeed, please see: https://secure.lightningbase.com/index.php/knowledgebase/71/How-to-exclude-a-page-from-Litespeed-cache.html


If you would like, we can also investigate and try to resolve the issue directly on your site. For that, we would need a backend login to the site or a staging clone site we can work on,


Kind regards,

Stefan

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