"Please refund" (#3668314) / KingsPlugins

2 Tickets

Kim Gamiere started the conversation 2 years ago on June 17, 2024 at 3:09pm

Please refund; the plugin did not work for our project and we have uninstalled it:

Your King's Plugins subscription receipt

Receipt # 61827437-107724036

2 Tickets

Kim Gamiere replied 2 years ago on June 17, 2024 at 3:10pm

Unfortunately I am having trouble finding an email address to send you an email and I contacted paddle.com to request the refund who processed the order for your site and they said they emailed you last week and I have not heard anything.

2,762

KingsPlugins replied 2 years ago on June 17, 2024 at 6:40pm

Hi there,

Thank you for contacting us about your B2BKing Startup order #61827437.

I must inform you that we're unable to process a refund for your purchase made on May 20. As per our refund policy (https://kingsplugins.com/refund-policy/), requests must be made within 14 days of purchase. Since your request was submitted on Jun 13, it falls outside this period.

However, your subscription has been cancelled, so you will no longer incur any future charges.

We appreciate your understanding and are here to assist with any further queries.

Best regards,

Thomas