"URGENT ISSUE TAXES" (#3681039) / KingsPlugins

13 Tickets 3

Ms Mavy started the conversation 2 years ago on July 6, 2024 at 8:40pm

Hi, hope you are doing well.
I am a paid user of your plugin called "marketing core" and I am facing a serious issue with my woocommerce store (http://www.afroplug.com). I have setup taxes in my woocommerce store but the issue is the taxes are not calculating on my Checkout page and the VAT is showing as 0. After looking into it in very detail from the backend, I have found that this plugin is causing the issue. If I activate the Marketing Core plugin, the taxes are perfectly showing and calculating but if I activate the Marketing Core, I am facing the same issue and the taxes are not calculating.

You are requested to look into and sort out the issue at your earliest convenience. Your prompt response in this regard will be highly appreciated.

Thank you

2,762

KingsPlugins replied 2 years ago on July 7, 2024 at 4:34pm

Hi there,

I'd be glad to assist,

I believe the issue is likely the following one:

If you go to MarketKing -> Vendor Groups and click on each group, you will see the group configuration panel, and you will see the following option:

This option for "vendor products are non-taxable" removes tax completely for all products of the vendors in that group.

Please DISABLE this checkbox for all vendor groups and check to see if that solves it.

Kind regards,

Stefan