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Hi Rahib,

Thank you for getting in touch,

At the moment, vendor and customer can message with each other, but only the customer can initiate the conversation. Originally we thought this would be the best approach to prevent sellers spamming customers, but certainly, I see your point.

We will look at adding the option for seller to initiate as well in future versions. Thank you for the feedback,

Kind regards,

Stefan

Thanks for your feedback,

(1) For this, the vendor can add a note to the order:

If we add:

This will send an email to the customer:

and the customer can also view it under My Account -> Orders -> View Order.

my 2nd qus ; can you help me to hide vendor  details ... im using demo version to understand yours theme ... 

You can hide the vendor email and phone from the frontend using this snippet:

add_filter('marketking_vendor_details_show_phone','__return_false');
add_filter('marketking_vendor_details_show_email','__return_false');

Hi again,

We would be glad to assist,

From your screenshot here I understand that you are using the Pro version of the plugin, as I see you have the Pro options such as Reviews, Refunds, Docs, etc.

For support for the MarketKing Pro version, we need an active license code for the plugin. Kindly please share that with us here, or your purchase email.

To get your key:

- If you purchased on KingsPlugins.com - Where is my KingsPlugins license key? 

- If you purchased on CodeCanyon (Envato/ThemeForest): Where is my Envato purchase code?

Looking forward to your response,

Kind regards,

Thomas

(1) You can control which statuses are modifiable by vendors, with this code snippet:

add_filter('marketking_modifiable_statuses', function($status){
    return array('processing', 'on-hold'); // set modifiable statuses here
}, 10, 1);

(this means that if the "completed" status is not modifiable, the vendor cannot change from completed to something else)

(2) There is currently no feature in the plugin for disputes. In this case the customer would either have to open a refund request, or to contact the site admin to mediate.

my last question  ; im facing a issue after sell credit not available and showing total balance ..

I believe here you have a problem with your commission settings. Please note that the commission in MarketKing -> Commission Rules is by default the ADMIN commission (so if you set 100% commission, it means the vendor receives 0).

You can enable: "rules set vendor commission":

2nd qus ; how i setup Automatic Payment .example ;  i want  when a vendor sell a item ( his Payment Hold money 7 day in our server ) then after 7 day our server automatically released money ( and credit vendor dashboard)

Currently there is no feature for this I'm afraid. This works based on the "completed" status of the order. When the order is completed, the payment is released to the vendor.

Regarding customizations, we appreciate your consideration, but I'm afraid we're not available for customization or custom projects, not even paid work. 

We have a high workload with our existing plugins, so it's just not feasible for us at the moment.

We would suggest to look at getting a quote from a dedicated customizations firm such as https://codeable.io or https://wpkraken.io