No shipping options found

Hello Cinzia,

B2BKing has a feature that allows controlling available shipping and payment methods for each group separately.

We describe this in more detail here: https://b2bkingplugin.com/docs/faq-how-to-fix-no-available-payment-or-shipping-methods-issue

Basically, if you go to B2BKing -> Groups -> Business Groups, and click on each group, you can enable the available methods there:

On your site I checked and all groups have all shipping methods deactivated, so that must be the issue.

Kind regards,

Stefan

Thank you for the access details,

I tried looking at this with the "staff" user, set as B2B, but that seems to work normally for me: https://www.loom.com/share/dc95bb88e7ef48b0afa9852933740d22?sid=598d6856-b3b7-4cb7-8a5e-756e509918c0

Can you please clarify, what user are you testing with? / what steps can I take to see the issue?

Hi again,

(1) On the staging site, the reason those do not show the same way is because of the code snippet here in the site's functions.php file:

This makes B2BKing no longer show methods based on zones (so it only shows the general methods, flat rate, free shipping etc).

(2) On your main site, I checked that now for Italy. 

I believe I have found the problem. The code snippet here sets that if there are free shipping methods + other methods, only free shipping should be given to the customer:

But then because the free shipping option was not enabled here, it shows that nothing is available.

To solve this, I increased the priority of the code snippet to 100000, so it applies AFTER the B2BKing features.

I believe that should be solved now.