1 Ticket
No matter what I do I cannot get the Customer Credit line to show up as a payment method. I have tried a fresh install of wordpress and woocommerce. Created a group with payment method active. Activated payment method in woocommerce. Made sure the user has a credit line of various amounts. It always says "There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order."
Any idea what I am doing wrong?
2,762
Hello Pedro,
Thank you for purchasing our plugin first of all,
From what you described, it sounds like you already checked the main points, but let me reiterate them, just to make sure something wasn't missed:
-> It is important that the company credit method is enabled not just in WooCommerce settings, but also for each group in B2BKing -> Groups.
Here I'm referring to B2BKing's feature that controls which payment / shipping methods are available for each group / category of users: https://b2bkingplugin.com/docs/how-to-enable-disable-payment-and-shipping-methods-based-on-users-or-groups/
-> Additionally, please ensure the user you are testing with has a credit limit > 0. A quick way to do it is to go to the user's profile page, enter a value in the "Set credit limit" area and click on the set credit limit button:
If all that is already done, I'm not sure what it could be, but I'd be glad to check this directly if you'd like.
For that, is it possible to share a backend admin login to your staging site? It would be the best way I can troubleshoot and get this resolved for you as soon as possible,
Kind regards,
Stefan