"Request for Refund" (#3712018) / KingsPlugins

2 Tickets

Vusimani started the conversation 2 years ago on August 26, 2024 at 2:05pm

I requested a refund and no one has answered. Please refund me, the plugin does not work for me.

2,762

KingsPlugins replied 2 years ago on August 26, 2024 at 2:27pm

Hi there,

We have now issued a full refund. The money should arrive in your account within a few business days.

Kind regards,

Stefan

2 Tickets

Vusimani replied 2 years ago on August 26, 2024 at 3:19pm

Can I speak to you in private because of the following problem:

The card I used is for only making payments. It does not receive money because it is a virtual card. I tried updating my banking details under my dashboard but there is no option to update it. Can I send you my card banking details?

2,762

KingsPlugins replied 2 years ago on August 27, 2024 at 9:20am

Hi again,

I see what you mean,

On our end, we do not handle the transactions directly. All transactions / billing / refunds are handled by our partner, Paddle.com which is a software reseller that handles this legal / financial area.

Please contact them at this email [email protected] and they can assist you with this - just let them know your email and checkout ID ( 278548842-chree7bfba24f8d-ec48e3a8a0 ).

Kind regards,

Stefan