Public Ticket #3724130

I am facing error while updating an product image

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3 Tickets
Om started the conversation 2 years ago on September 13, 2024 at 11:06am

An invalid form control with name='b2bking_group_b2c_pricetiers_quantity[]' is not focusable. <input name="b2bking_group_b2c_pricetiers_quantity[]" placeholder="Min. Quantity" class="b2bking_tiered_pricing_element" type="number" min="1" step="1" value="5507.15">

<input name="b2bking_group_b2c_pricetiers_quantity[]" placeholder="Min. Quantity" class="b2bking_tiered_pricing_element" type="number" min="1" step="1" value="5507.15">

In our Website we try to update the image we are facing this issue,we are able to remove the image but not being able to update the image  

2,762
KingsPlugins replied 2 years ago on September 16, 2024 at 4:04pm

Hi there,

One possibility is that the input is considered invalid because of the step and quantity set.

If I understand correctly, it sounds like it's set to a decimal number "5507.15", but it should be set to a full number (e.g. "5507" without the decimals .15), as this is a quantity, not a price. I would suggest to try taking a look at those tiered price quantities and values, and making sure the quantity fields do not have decimals.


Another possibility is that it's some kind of conflict with something else on the site backend.

If you'd like, we can also check it directly and troubleshoot on your site. For that, we would need a backend login to the site, or a staging clone site we can work on,


Kind regards,

Stefan

2,762
KingsPlugins replied 2 years ago on September 23, 2024 at 9:30pm

Based on this video indeed I cannot see the problem. I'm not sure what it is: maybe some fields that are hidden for some reason, or some custom code, etc.

It would be great if we could check directly.

If you cannot give us a full access, even a 'shop manager' role access would be quite helpful, so we can edit that product and try to save it.

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