"Cant Activate Market King" (#3741212) / KingsPlugins

2 Tickets

David started the conversation 2 years ago on October 9, 2024 at 3:38pm

SOLVED - YOU NEED TO MAKE IT MORE CLEAR THAT THERE IS A FREE CORE PLUGIN THAT MUST BE INSTALLED FIRST.

I just completed purchase marketking and added the the plugin to a new woocommerce test site. However, I am trying to activate using the "Activate license key" , https://avsbc2674x.onrocket.site/wp-admin/admin.php?page=marketking&tab=activate, found in the WP plugins page but I am getting an error "Sorry, you are not allowed to access this page." This is fresh site with only woocommerce plugin, so no plugin conflicts, or cache issues and I am signed in as Admin. Plugin is active, however there is "MarketKing" section added to my WP dashboard. This is very disappointing right out of the gate.

Attached files:

Screen Shot 2024-10-09 at 10.26.26 AM.png 331 KB
Screen Shot 2024-10-09 at 10.26.15 AM.png 205 KB

2,762

KingsPlugins replied 2 years ago on October 9, 2024 at 6:55pm

Hello David,

Thank you for purchasing our plugin,

Indeed it is needed to install and activate the free version first. Sorry about any confusion here. Normally you should have seen a install/activate button there as follows, which would automatically install that:

Perhaps it did not show for some reason or there was something blocking it.

In any case, good to hear you already found that.

Let me know if I can help with anything, or if you have any questions,

Kind regards,

Stefan